Marcelo Lopez

Versatile engineer and leader with 14 years of experience built on the intersection of digital transformation and stakeholder relationships. Expert in translating complex structural roadmaps into visible results that can be championed internally, bridging the gap to business growth. Serves as a Virtual CISO across law, finance, and healthcare, and leads AI integration and agentic engineering adoption for clients and staff alike. Proven track record in executing projects within budget and managing diverse teams. A leader who blends strong technical expertise with high-stakes communication skills, including public speaking.

6 years managing teams and cross-functional projects of up to 20 professionals across client, vendor, and internal organizations. Training, team mentorship, and workforce development.

Virtual CISO for finance and healthcare clients. Former HIPAA Compliance Officer and Cybersecurity Officer. Governance framework development, audit readiness, remediation, and policy authoring.

Leader of internal product and workflow adoptions, including research and staff training. Leading internal AI certification and adoption.

Directed recovery from cybersecurity incidents, core hardware failures, telecom outages, power loss, and environmental disruption. Authored state-reported organizational contingency plans.

Director of Technology Solutions

December 2024 - Present

Corstar Communications LLC (MSP) - Westchester, NY

Director of business development, client solutions design, and client CISO / compliance officer.

• Secured a 20% increase in monthly recurring revenue by leading business development through client outreach, solution design, and contract development, with tracking centralized in Autotask CRM

• Build short-term technology roadmaps that translate client operational constraints into daily workflows, and transform long-term leadership priorities into funded, phased execution plans

• Lead cross-functional project teams of up to 20 professionals across client, vendor, and internal organizations, delivering infrastructure upgrades to 10 clients across different sectors

• Reduced internal costs by 12% through equipment procurement auditing and new vendor adoptions, and increased service profit margins by an average of 15% through contract renegotiations

• Serve as Virtual CISO (vCISO) for 4 law, finance, and healthcare clients, establishing governance frameworks and protocols for audit readiness and remediation across SOC 2, HIPAA, financial institution, and cyber-insurance requirements

• Developing an AI advisory service line with 10 client engagements delivered and a new lead pipeline generated; established the organization's Anthropic (Claude) and OpenAI (ChatGPT/Codex) partnerships

Technology Operations Manager

May 2020 - November 2024

Andrus on Hudson (Healthcare) - Westchester, NY

Built and led the internal IT department. Team of 3, budget of approx. $700,000, reporting to the CEO.

• Led cybersecurity and finance (MIS) audits and user training as HIPAA Compliance Officer and Cybersecurity Officer, organizing vulnerability assessments, penetration testing, and government reporting

• Secured and managed more than $350,000 in grant funding to overhaul IT infrastructure to enterprise-grade equipment, expanding the environment from 30 devices to 200+ devices supporting 150+ users

• Oversaw the remote work migration of 30 core staff, including external medical providers, with Palo Alto and SonicWall firewalls, hosted VPN services, and Azure/Entra ID DNS

• Led organization-wide technology-adoption, capital-improvement, and hardware/software-integration initiatives

• Directed external contractor teams of up to 15 across electrical, low-voltage, and equipment scopes from planning through installation, including enterprise Cisco/Meraki Wi-Fi deployment across a 250,000 sq. ft. facility

• Established SOPs and reporting standards for project management, technology operations, and incident response, maintaining business continuity during critical hardware failures and cybersecurity incidents

IT Lead Consultant

April 2015 - May 2020

Andrus on Hudson (Healthcare) - Westchester, NY

Independent IT consultant managing technology-related operations and projects, reporting to the CFO.

• Migrated the organization from Exchange 2003 to a hybrid Microsoft Office 365 environment, including SharePoint services

• Coordinated the replacement of telecoms from a legacy 350-line analog PBX to a SIP and VoIP solution

• Served as internal deployment lead for the move from paper-based medical records to electronic medical record (EMR) systems (PointClickCare)

• Introduced a centralized ticketing platform (Zoho) for IT and telecom requests, managing user training and adoption

Low Voltage Design Intern

December 2014 - June 2015

TM Technology Partners (Construction) - New York, NY

• Developed low-voltage construction plans for office network and security infrastructure

• Managed client change orders

President, UDC - The Bronx, NY

January 2024 - Present

• Led a club of over 100 members through various political action activities (e.g. petitioning, tabling, door knocking)

• Organized a Mayoral Candidate Forum with all major primary candidates of the 2024 cycle with over 200 attendees

• Spearheaded club endorsement process for various citywide and statewide positions

• Recruited club members throughout the borough, increasing membership by 25%

Campaign Manager, Democratic City Council Campaign - The Bronx, NY

January 2024 - June 2024

• Directed all public communications for the candidate (press releases, news interviews, speeches, social media)

• Led donor outreach to fund the campaign, successfully unlocking matching funds from NYCFB

• Trained teams of 5-10 volunteers on talking points for voter outreach in person and remotely

Communications Chair, UDC - The Bronx, NY

January 2023 - December 2023

• Managed the club's external communications, including social media presence and press releases.

B.S. Electrical Engineering, Manhattan College

December 2015

Minors in Business and Mathematics

• Virtual CISO (vCISO)

• HIPAA Compliance

• SOC 2 Readiness

• Cyber Insurance Readiness

• Governance Frameworks

• Policy Authoring

• Audit Readiness & Remediation

• Vulnerability Assessment

• Penetration Testing Coordination

• Incident Response

• Disaster Recovery

• Business Continuity Planning

• Risk Management

• Information Security

• Network Security

• AI Adoption Strategy

• Agentic Engineering

• AI Workflow Design

• Anthropic (Claude)

• OpenAI (ChatGPT / Codex)

• AI Advisory Services

• Staff AI Training & Certification

• Cloud Computing

• Networking

• Server Management

• Remote Infrastructure Management

• Information Technology Infrastructure

• Linux

• Microsoft Intune

• Cisco / Meraki Networking

• Palo Alto & SonicWall Firewalls

• Azure / Entra ID

• VPN & Remote Access

• Office 365 Administration

• Microsoft Exchange

• SharePoint

• SIP / VoIP & Phone System Administration

• Enterprise WiFi

• Low Voltage Design

• IT Asset Management

• Ticketing Systems (Zoho, Autotask)

• Help Desk & Desktop Support

• Technical Operations

• Technical Documentation

• IT Service Delivery & Management

• Healthcare Information Technology (HIT)

• EMR Systems (PointClickCare)

• Enterprise Consulting

• Business Development

• Contract Negotiation

• Vendor Management & Procurement Auditing

• Grant Funding & Management

• Technology Roadmapping

• Capital Improvement Planning

• Budget Management

• Supervisory Skills

• Team Leadership

• Stakeholder Management

• Business Relationship Management

• Operational Efficiency

• Service Delivery

• Quality Assurance

• New Product Rollout

• Staff & End User Training

• Multi-site Operations

• IT Project & Program Management

• Customer Relationship Management (CRM)

• Python

• C++

• Matlab

• Verilog

• Systems Programming

• System Development

• Data Analysis

• Social Media

• Social Media Optimization (SMO)

• Marketing Strategy

• Search Engine Optimization (SEO)

• Local Search Optimization

• Small Business Online Marketing

• Microsoft Excel

• Photoshop

• AutoCAD

• Telecommunications

• Hardware Development

• Written Communication

• Public Speaking

• Time Management

• Research